So many things don’t go well when you are running a small business. The truth is that not everything goes the way you want it to. Your only choice is how to respond.
Pain can and should create change in your company’s systems and processes. After all, systems and processes exist to institutionalize solutions to pains.
At the same time it must be acknowledged that change often creates pain. People like things staying the same, even if that means there is some low-grade pain, as they are used to that level of pain. The prospect of taking even a small step in a different direction can scare people.
Taking this conversation into your company and addressing the inevitability of both pain and change allows all you work with to be better prepared when either or both happen. A good book to help with this is “Who Moved My Cheese?” by Spencer Johnson, M.D. We read it as a company years ago. I think you would be surprised by the conversations that occur.
Too busy to work with your folks regarding the fact that nothing ever stays the same? Then watch your business slowly do less and less well.
It is your choice.