At one of the many events we are able to attend as supporting members of the Oregon Shakespeare Festival, the largest regional rotating repertory company in the United States, an actor named Ramiz Monsef was interviewed.

Monsef was talking about the fear that is common to actors doing improvisation, working without a script, having to take chances that might not always turn out well.

“Fighting through the fear is when the brilliance happens,” he said.

I could not help but think of those who work in a remodeling company, dealing with the fact that not everything goes according to plan, even in the most systemized companies. How one responds to that lack of a clear path is often where much of the success of a project can hang in the balance.

Some of us are almost too comfortable operating with lack of certainty, with an inclination to respond too quickly. Others need time to process and reflect, often taking so long to make a decision that the issue that needed to be addressed has sat for too long and now has likely become a bigger problem.

Like an actor working with other actors doing improv, the best thing an employee of a remodeling company can do when confronted with a problem is come up with a solution grounded in facts sooner than later, and then run it by another employee, ideally his supervisor, before taking action.

By working together to confront difficult and scary challenges the members of the remodeling build confidence in each other, making the team stronger. And the company’s clients are more likely to enjoy the outcome, because of the brilliance that has happened.