Q: How do I hold my team accountable for specific, measurable results with- out being perceived as overbearing and demanding?
A: Holding people accountable requires you to walk a line between being too lax and too overbearing. Being too lax creates the room for nothing to get done; you get no specific measurable results. Being overbearing and demanding overwhelms your team. To achieve a balance between these, you have to lead in such a way that your team doesn't necessarily know it is being led.
Lead by example. —Clay Nelson is a business coach to contractors nationwide, www.cjenterprises.com.