For the 23rd consecutive year, we are pleased to announce the newest members of the Big50, an elite group of remodeling professionals whose exemplary business practices, management skills, community service, and craftsmanship distinguish them from their competitors and elevate the stature of the profession overall.
The Big50 selection process has become increasingly rigorous in recent years, and the result, we believe, is one of the strongest classes to date. This year’s inductees are not all “big” by any stretch — the honor is bestowed on companies of all sizes — but they all stood up to detailed examination of their businesses’ financial performance, and they all demonstrated an admirably deft ability to restructure, retrench, and flat-out hustle to remain viable in an extremely difficult economic climate.
We’re also pleased this year to announce a new component of the award: the Remodeling Service Excellence Award. Created in partnership with GuildQuality, a customer-service research company, this award recognizes Big50 winners that deliver a consistently exceptional customer experience, as corroborated by interviews with dozens of their past clients. As noted by Geoff Graham, GuildQuality’s president, “Not only does exemplary service improve the lives of the customers who experience it directly, but it solidifies the reputation of the business as one worth referring and one worthy of repeat business.” Congratulations to the Big50 Class of 2009. They set an example for us all.
GuildQuality surveyed more than 2,000 customers of Big50 candidates who elected to be considered for the Service Excellence Award. Within this group, virtually all of those selected for the Big50 Class of 2009 scored high in customer surveys, but four in particular stood out for delivering service that won universal praise, fostering loyalty, repeat business, and respect within their communities. In the pages that follow, look for this symbol next to their names. 2009 Service Excellence Award winners are denoted throughout by this symbol.