You Can't Trust Remodelers
I'm tired of our industry being at the tops of the BBB annual listing of industries with the most consumer complaints - along with auto repair. There are too many good people in this industry that work their tails off to make people happy and to do the right thing.
To be a remodeler that provides good advice to homeowners and that can actually follow through/build things to code and respectfully takes years to learn and to master. I'd argue it takes as many years as it does to become a qualified lawyer or accountant or doctor.
Yet there are many "barriers to entry" to become a lawyer, an accountant, or a doctor. Years of school, tests that can take days, apprenticehips under licensed professionals, continuing education requirements, etc. If you don't meet the requirements in those professions, you simply cannot be in those professions.
Most states have little - if any - barriers to entry to become remodeler. It's often a couple page test, pay a couple hundred dollars and you are licensed to be a remodeler. To rip up people's homes, work around their families, get deposits before doing the work. Shouldn't be any surprise that the remodeling industry upsets so many consumers. Shouldn't be any surprise that many homeowners want work done on their homes but don't do it - because they've heard the horror stories, the train wrecks...They don't know who to trust. Shouldn't be any surprise that prices for the same project vary wildly - imagine how cheap some lawyers would be if they didn't have to go to law school, pass the bar, meet other requirements.
So two questions - I'd love some candid feedback:
1. Do you agree that we need to have some requirements before just anyone can open their own remodeling business? That means rules and regulations which most of us don't like. On the other hand, if we continue down the current path of open doors for all (tired of being a dry cleaner - quit and open a remodeling business....) our industry will continue to be seen as a "bottom dweller" devoid of professionals. What do you think?
2. If you do agree that we need some requirements, what should they be and how should we enforce them?