Anthony Obedoza, lead designer and general manager at Southern Maryland Kitchen, Bath, Floors & Design, understands that remodelers have to complement excellent final products with exceptional customer service. It’s a key tenet that’s helped the company excel since opening in 2009.
“We spend a lot of money to try and catch mistakes to ensure customers are happy throughout the process,” Obedoza tells Remodeling. “Customers investing $10,000 or $100,000 can rest assured someone will help them make the right decision.”
To re-assure customers, the company handles everything like a big box store, but with an intense focus on customer service. “We can select all the material at the showroom, design it for them, and then construct everything from start to end of the project,” Obedoza says.
The firm was created with that holistic approach in mind to be able to handle a full range of projects and fill a void in the local area, says Obedoza. “We felt the area was in need of services. There’s plenty of remodelers out there who can do contracting work, but no design/build firm that covered the full gamut—a one-stop shop to help them design the room they desire and help create it for them.”
- To keep track of employees, Southern MD utilizes FieldForce Manager to keep track of all its employees’ whereabouts and to allow for clocking in and out. “They don’t need to come to the warehouse to pick up assignments,” Obedoza says. “We require all people to shoot updates via text, shoot pics of how they left the jobsite. It helps with a smooth operation.”
- To retain quality employees, Southern Maryland offers health benefits and promotes unity with team outings. “Last year we chartered a fishing boat and took the guys out. After monthly sales meetings we usually go out to eat afterwards.”