Remodeling, for Dave Miller, is a family affair. He started out working for his father 30 years ago, then joined forces with his brother, and eventually struck out on his own with D.R. Miller Design Build.
High-end kitchen and bath jobs are the main source of business for D.R. Miller, with average job size ranging from $50,000 to $60,000. Other favorite projects include room additions and whole-house remodels.
Miller sells and designs the jobs, using Chief Architect. A cadre of trade contractors D.R. Miller has worked with for 15 years ensure that quality work and standards of professionalism keep the company’s services in demand. Homeowners get a detailed copy of their job schedule so as to “hold feet to the fire” when it comes to having trades show up when scheduled, thus keeping jobs on track and helping to meet customer expectations.
D.R. Miller offers a two-year workmanship warranty on all of its work, and will often fix or adjust something after the warranty has expired to keep clients happy and keep referral and repeat business flowing in.
- Trust is D.R. Miller's biggest asset, Miller says, but he admits that it can be difficult to quantify. One way is the referrals he receives, which generate 100% of the work done by this company.
- Only recently did the company do its first bit of advertising: It posted a sign at a jobsite.
- In addition to being known for quality work in the community, D.R. Miller partners with a local organization to help families who are struggling financially and also works with an orphanage in Nicaragua.