When Bryan Agee’s carpet cleaning business reached a certain size he started to get calls from homeowners and commercial property managers asking him to solve their post-rainstorm flooding problems. Seeing opportunity, Agee got trained in water and fire mitigation. At the time, he says, “I had no idea what insurance restoration was.”

He learned quickly, expanding the size and number of services  his company  performs, along with certifications in various restoration specialty areas. Certifications and the broad range of service offerings helped put him on the lists of insurance companies as a preferred vendor. “They wanted a full-service company from dry-out to repairs,” he says. Full service allows Agee to compete with the many franchises. Last year, after numerous audits and interviews with key staff, the company earned ISO (International Organization for Standardization) certification.

Bigger & Better  Bryan Agee has added services and certifications.