- Award category: Fine Design
- Speciality: Kitchen & bath remodeling
- 64 years in business
- 2011 volume: $2.6 million
Staff: 6 office, 18 field
Credit: Lee Spencer
SERVICE EXCELLENCE AWARD
Much has changed since Hughes Kitchens & Bath started laminating countertops and refacing cabinets more than 60 years ago. Today, owner Michael Pierce has refocused the service menu while maintaining the high-end customer attention. “I love the idea of offering a five-star experience,” he says. “We create an event from start to finish.”
The majority of the company’s labor is in-house, so Pierce can guarantee the quality of the work. The company’s attention to detail has earned it a following among homeowners. “Our clients will say, ‘You can remodel my kitchen, but it has to be with Bob,’” Pierce says. Clients have a single point of contact on the sales staff throughout a remodel, though on-staff designers are available at any time to answer questions or help with product selections. This way, a client gets immediate attention even if their sales rep is unavailable when they call. “We never want someone to think we’re too busy for them,” Pierce says.
Special Recognition Gifts for clients and prospects show the high level of care.