This family business -- son Andrew (right) and daughter Tiffany Keaton (left) work full time, with son Nicholas (kneeling), part time -- gains momentum from its field crew and computer draftsman, all from Central America. Their speed and proficiency poses Bob Clements (second from left) with "problems" some might envy: "They're not working at 100% because I can't process the work fast enough into the field," he says. "They could handle 15% more," if Clements wasn't constantly fighting varying cabinet delivery lead times. He's streamlining processes at Bath & Kitchen Creations so that materials are on the job when crews arrive.
Bob is refining company practices to hand the company off to the kids so he and Phyllis (center), the office manager, can ease into retirement. A new showroom and renewed marketing efforts landed it on Washingtonian's list of top 25 design firms, prompting a doubling in call volume and a 20% leap in job prices.
Clements' 2004 goal is to hit $2.4 million. He'll get there with a new salesperson/designer ... and the rest of his team.