Doug Steven (left) grew up in the cabinet shop his dad started in 1964, and since he became an owner in 1977, the company's grown five-fold, thanks to a tight focus on his niche market of high-end custom cabinetry. A full 70% of his work comes from service-oriented general contractors who know Steven will make them look good to their discerning clients.
"Systems" has become Steven's mantra. Employees are in charge of all day-to-day operations. The sales manager, production manger, operations manager, and office manager have freed him to "work on the business, instead of in the business." A better system for qualifying leads and communicating with clients is one recent improvement that Steven developed with the help of Sandler sales training. And when five years of 8% annual growth had them "busting at the seams" in their 11,000-square-foot office and shop, Steven had the time to tightly plan their move to a 25,000-square-foot space, all while minimizing lost production days. The move gave the company the room to triple that annual growth rate this past year.