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Hugh Stearns is the owners and founder of Stearns Design-Build in College Station, Texas.
Hugh Stearns writes on why it is important to follow up more than once to keep your company on clients' radar.
Surveying clients after a remodeling project is complete provides valuable information to help your company improve
If you want to know your clients' satisfaction level, don't be afraid to check in early and often.
Smart clients know that quality has a price, so a competitive bid need not be unrealistically low. You can win jobs by bidding fairly, with bids that reflect the high quality of your work.