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Warranty work is inevitable, experienced contractors say. It’s also manageable. Learn to communicate in ways that minimize potential trouble when problems crop up.
A lack of bad reviews doesn’t mean people aren’t dissatisfied with you, GuildQuality says. Press harder to
learn what they really think.
GuildQuality's Erica England tells how a pair of remodelers increased sales by turning social media and review sites to their advantage.
There's a definite correlation between a company's success and how it works to exceed customer expectations and, ultimately, customer satisfaction.