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Erica England

Erica England's Posts

Callback Crunch: Ways to Limit Warranty Woes Callback Crunch: Ways to Limit Warranty Woes

Warranty work is inevitable, experienced contractors say. It’s also manageable. Learn to communicate in ways that minimize potential trouble when problems crop up. Read more

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Why Polite Customers Are Bad for Business Why Polite Customers Are Bad for Business

A lack of bad reviews doesn’t mean people aren’t dissatisfied with you, GuildQuality says. Press harder to learn what they really think. Read more

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Take Two Paths to Profit via Social Media

GuildQuality's Erica England tells how a pair of remodelers increased sales by turning social media and review sites to their advantage. Read more

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Focus Your Culture on Service Excellence

There's a definite correlation between a company's success and how it works to exceed customer expectations and, ultimately, customer satisfaction. Read more

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